Contact A2ZDocs

The best way to reach us is by email: contact@a2zdocs.com.

We try to read every message, but A2ZDocs is a free service, and we cannot promise a reply or say how quickly one will come.

Reporting a bug

If a tool does not work as expected, these details help us find the problem quickly:

• Your browser and device, for example Chrome on a Windows laptop, or Safari on an iPhone. The browser version helps too.
• The tool you were using, such as Compress or OCR.
• The steps you took and the options you chose.
• What happened, including the exact words of any error message, and what you expected to happen.
• Roughly how large the file was and how many pages it had, if that seems relevant.

A screenshot can help as well, as long as nothing confidential is visible in it.

Please never email confidential documents

A2ZDocs is built so that your files never leave your device. Email is different: an attachment passes through email servers and stays in mailboxes. So please do not send us contracts, ID documents, bank statements or anything else private, even if it is the file that caused the problem.

Instead, describe the problem, or send a harmless sample that shows the same issue, such as a test file you made yourself or a public document. If only one particular file goes wrong, tell us what kind of document it is and which program created it. Edit metadata shows this in its Created with and PDF producer fields, and nothing changes unless you save.

Feature requests and feedback

Is there a tool you are missing, or an option that would make one more useful? Suggestions are welcome. It helps to tell us what you are trying to do, not only the feature you have in mind, because there may already be a way to do it, or a better thing for us to build.

Before you write

Many questions are answered on the tool pages and in our guides. For how we handle data, see the Privacy Policy; for the rules of use, see the Terms of Use.